Support & Maintenance
At GuardRFID, we consider Support to be a critical component in project's success and continued system integrity. GuardRFID offers several post-warranty support options to suit your chosen environment and its specific needs.
- Software Updates Only - Receive all Software and Firmware updates and minor revisions to take advantage of new features and patches. Save by utilizing your in-house resources to implement hardware changes/software updates, and receive Telephone Technical Support for configuration, customization, and troubleshooting.
- Hardware Replacement - Receive Advance Replacement of warranted hardware that has failed due to defects in workmanship/materials or wear under normal use. In most cases you will receive the shipment by 9AM the next day. Receive Telephone Technical Support for configuration, customization, and troubleshooting.
- Software Remote Support - Includes 24/7 telephone and remote login support of your system. Receive all Software and Firmware updates and minor revisions, and Remote Software and Firmware Installation services at no additional cost. Remote Login, system troubleshooting and remedial software and firmware maintenance, as well as Hardware and Software Configuration, and Customization are included. This includes O/S and (supported) third party software configuration.
- Hardware and Software On Site Support - Our Full Service plan that includes on site troubleshooting and repair of your GuardRFID system performed by a GuardRFID certified technician.