Technical Support Specialist


DEPARTMENT :  Technical Support

REPORTS TO  :    Director of Technical Support


  • Customer-facing technical support role; key member of the customer satisfaction team providing “over the top” service to customers.


  • Provide technical support to GuardRFID partners and customers
  • Perform remote and on-site troubleshooting, commissioning and technical training of GuardRFID systems including complex network interfaces and configurations
  • Maintain detailed service records to assist engineering and product development in product quality improvement
  • Clearly and concisely communicate customer issues and ensure timely implementation of problem resolution
  • Demonstrate ability and willingness to fulfill GuardRFID’s 24/7 support commitment to our customers
  • Other duties as required from time to time


Minimum – network technician college diploma or equivalent


  • Manage and resolve technical issues on equipment, process, software
  • Experience in the implementation of low voltage DC systems such as those used for access control, CCTV and security systems.
  • Familiarity and some working knowledge of IP based systems.
  • Working knowledge of software integrations.
  • As a minimum a Diploma in Electrical/Electronic or Semiconductor certification and 3-5 years of working experience; Software Engineering qualifications or experience is preferred.
  • Experience in RFID technology and/or related fields. is desirable
  • Strong communication skills
  • Proficient skills in MS Word, Excel and data entry; knowledge of Zoho Desk or other technical support ticket system a plus


  • Able to work under pressure in a calm and structured manner.
  • Interested in working directly with the end customer and system integrators.
  • Flexible, able to adapt to changes quickly,
  • Able and willing to travel.
  • Excellent verbal and written communication skills.

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