Please complete the following form and someone from our Technical Support team will contact you as soon as possible.

NOTE: If you have a high priority issue outside of GuardRFID’s business hours of 7am-5pm weekdays, please call 1.866.785.7343 and select Technical Support. See below to see GuardRFID holidays.

 

 

GuardRFID Holiday Schedule

2019 2020 2021
 

New Year’s Day

 

Tuesday,
January 1
Wednesday,
January 1
Friday,
January 1
 

Family Day

 

Monday,
February 18
Monday,
February 17
Monday,
February 15
 

Good Friday

 

Friday,
April 19
Friday,
April 10
Friday,
April 2
 

Victoria Day

 

Monday,
May 20
Monday,
May 18
Monday,
May 24
 

Canada Day

 

Monday,
July 1
Wednesday,
July 1
Thursday,
July 1
 

B.C. Day

 

Monday,
August 5
Monday,
August 3
Monday,
August 2
 

Labour Day

 

Monday,
September 2
Monday,
September 7
Monday,
September 6
 

Thanksgiving Day

 

Monday,
October 14
Monday,
October 12
Monday,
October 11
 

Remembrance Day

 

Monday,
November 11
Wednesday,
November 11
Thursday,
November 11
 

Christmas Day

 

Wednesday,
December 25
Friday,
December 25
Saturday,
December 25

Support & Maintenance

At GuardRFID, we consider technical support to be a critical component in a project’s success and in continued RTLS system integrity. We offer several options to suit your particular environment and needs including:

Hardware Replacement

Receive advanced replacement of warrantied hardware that has failed due to defects in workmanship/materials or wear under normal use. In most cases you will receive the shipment by 9 AM the next day. Receive telephone-based technical support for configuration, customization, and troubleshooting.

Software Remote Support

Includes 24/7 telephone and remote login support of your system. Receive all software and firmware updates and minor revisions and remote software and firmware installation services at no additional cost. Remote login, system troubleshooting and remedial software and firmware maintenance, as well as hardware and software configuration, and customization are included.

Hardware & Software On-Site Support

This is our full-service plan that includes on-site troubleshooting and repair of your GuardRFID system performed by a GuardRFID-certified technician.

Staff & Partner Training

Our Real-time Location Platform and its many applications are feature rich, they are also easy to use. However, to leverage the full power and impact of these solutions, proper training is recommended. We offer several different training programs by subject matter experts including:

  • End user training,
  • End user technical training,
  • Clinical training for healthcare solutions,
  • Technical training for system integrator partners.

For support or training-related questions, contact us using the above form. For urgent requests, please call our 24/7 Technical Support at 1.866.785.7343.

 

Memberships and Certifications