We’re always here to help with 24/7 support, and to deliver various training programs!
Support & Maintenance
At GuardRFID, we consider customer support to be a critical component in a project’s success and in continued RTLS system integrity. We offer several options to suit your particular environment and needs including:
Software Updates Only
Receive all software and firmware updates and minor revisions to take advantage of new features and patches. Save by utilizing your in-house resources to implement updates and receive telephone-based technical support for configuration, customization, and troubleshooting.
Receive advanced replacement of warrantied hardware that has failed due to defects in workmanship/materials or wear under normal use. In most cases you will receive the shipment by 9 AM the next day. Receive telephone-based technical support for configuration, customization, and troubleshooting.
Software Remote Support
Includes 24/7 telephone and remote login support of your system. Receive all software and firmware updates and minor revisions and remote software and firmware installation services at no additional cost. Remote login, system troubleshooting and remedial software and firmware maintenance, as well as hardware and software configuration, and customization are included.
Hardware & Software On-Site Support
This is our full-service plan that includes on-site troubleshooting and repair of your GuardRFID system performed by a GuardRFID-certified technician.
Staff & Partner Training
Our Real-time Location Platform and its many applications are feature rich, they are also easy to use. However, to leverage the full power and impact of these solutions, proper training is recommended. We offer several different training programs by subject matter experts including:
- End user training,
- End user technical training,
- Clinical training for healthcare solutions,
- Technical training for system integrator partners.
For support or training-related questions, contact us below. For urgent requests, please call our 24/7 Customer Service at 1.866.785.7343.