Please complete the following form and someone from our Technical Support team will contact you as soon as possible.
NOTE: If you have a high priority issue outside of GuardRFID’s business hours of 7am-5pm weekdays, please call 1.866.785.7343 and select Technical Support.
Support & Maintenance
At GuardRFID, we consider technical support to be a critical component in a project’s success and in continued RTLS system integrity. We offer several options to suit your particular environment and needs including:
Receive advanced replacement of warrantied hardware that has failed due to defects in workmanship/materials or wear under normal use. In most cases you will receive the shipment by 9 AM the next day. Receive telephone-based technical support for configuration, customization, and troubleshooting.
Software Remote Support
Includes 24/7 telephone and remote login support of your system. Receive all software and firmware updates and minor revisions and remote software and firmware installation services at no additional cost. Remote login, system troubleshooting and remedial software and firmware maintenance, as well as hardware and software configuration, and customization are included.
Hardware & Software On-Site Support
This is our full-service plan that includes on-site troubleshooting and repair of your GuardRFID system performed by a GuardRFID-certified technician.
Staff & Partner Training
Our Real-time Location Platform and its many applications are feature rich, they are also easy to use. However, to leverage the full power and impact of these solutions, proper training is recommended. We offer several different training programs by subject matter experts including:
- End user training,
- End user technical training,
- Clinical training for healthcare solutions,
- Technical training for system integrator partners.
For support or training-related questions, contact us using the above form. For urgent requests, please call our 24/7 Technical Support at 1.866.785.7343.